Terms of service
Agreement to Terms
By accessing our website or purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. If you do not agree with any part of these terms, please do not use our website or services.
Product Information and Descriptions
Accuracy
We strive to ensure that all product descriptions, images, prices, and specifications on our website are accurate. However, mistakes can happen. If we discover an error in the pricing or description of a product you have ordered, we will notify you as soon as possible and give you the option to confirm your order at the correct price or cancel it for a full refund.
Product Images
We make every effort to display product colors and details as accurately as possible. However, colors may vary slightly depending on your monitor settings. Product dimensions and specifications are approximate.
Product Availability
We cannot guarantee that all products shown on our website will be in stock. If an item you have ordered becomes unavailable, we will contact you to discuss alternatives or process a refund.
Product Use and Safety
Intended Use
Our enrichment products are designed specifically for dogs. They should not be used for other animals unless specifically stated. All products should be used under supervision, especially when introducing a new toy or enrichment item to your dog.
Supervision Required
While our products are designed with safety in mind, no toy is completely indestructible. Always supervise your dog during play and enrichment activities. Remove and discard any damaged toys immediately to prevent choking hazards or ingestion of small parts.
Size Appropriateness
Choose products appropriate for your dog’s size, age, and chewing strength. Using products not suited to your dog increases the risk of damage to the product and potential harm to your pet.
Allergies
If your dog has known allergies or sensitivities, please check product materials carefully before purchase. Contact us if you need additional information about materials used in any product.
Limitation of Liability
Product Safety
While we design our products with safety as a top priority and comply with all applicable safety standards, The Dog Enrichment Co cannot be held liable for:
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Injuries to pets resulting from misuse, lack of supervision, or failure to follow product instructions
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Damage to property caused by pets using our products
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Allergic reactions or adverse effects in pets
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Injuries or damage resulting from using products inappropriate for your dog’s size or temperament
Maximum Liability
In any event, our liability shall not exceed the purchase price of the product in question.
Veterinary Care
Our products are enrichment tools and are not substitutes for proper veterinary care, training, or exercise. If your dog shows signs of distress or injury while using our products, discontinue use immediately and consult your veterinarian.
Order Acceptance and Cancellation
Order Confirmation
When you place an order, you will receive an email confirmation. This confirmation does not constitute acceptance of your order, but only acknowledges that we have received it. We reserve the right to accept or decline your order for any reason.
Reasons for Declining Orders
We may decline or cancel orders due to:
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Product unavailability
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Pricing or description errors
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Suspected fraudulent activity
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Inability to obtain payment authorization
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Restrictions on quantities available for purchase
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Address verification issues
Order Cancellation by Customer
You may cancel your order before it has been dispatched by contacting us immediately. Once an order has been shipped, our return policy will apply.
Pricing and Payment
Pricing
All prices are listed in British Pounds (GBP) and include UK VAT where applicable. Prices are subject to change without notice, but changes will not affect orders already placed.
Payment Methods
We accept major credit cards, debit cards, and other payment methods displayed during checkout. Payment is required in full at the time of order.
Payment Security
All payment transactions are processed through secure, encrypted payment gateways. We do not store complete credit card information on our servers.
Pricing Errors
If we discover a pricing error, we will notify you and give you the option to purchase at the correct price or cancel your order. We are not obligated to honor pricing errors.
Intellectual Property Rights
Website Content
All content on our website, including text, images, logos, graphics, product descriptions, videos, and software, is the property of The Dog Enrichment Co or its content suppliers and is protected by UK and international copyright laws.
Trademarks
The Dog Enrichment Co name and logo are trademarks and may not be used without prior written permission.
Restrictions
You may not:
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Copy, reproduce, or distribute website content without permission
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Use our website content for commercial purposes
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Modify or create derivative works from our content
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Remove copyright or proprietary notices
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Frame or mirror any website content
Product Reviews
By submitting reviews, photos, or other content, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display that content for marketing and promotional purposes.
Prohibited Activities
You agree not to:
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Use our website for any unlawful purpose
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Attempt to gain unauthorized access to our systems
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Interfere with website functionality
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Transmit viruses or harmful code
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Collect information about other users
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Impersonate any person or entity
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Make bulk purchases for resale without authorization
Dispute Resolution
Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Informal Resolution
Before pursuing formal legal action, we encourage you to contact us to seek an informal resolution.
Time Limit for Claims
Any claims or disputes must be filed within one year of the event giving rise to the claim.
Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes are effective immediately upon posting. Continued use of our website constitutes acceptance of the modified terms.
We will update the last modified date on this page and may provide additional notice for significant changes.
Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Entire Agreement
These Terms and Conditions, along with our Privacy Policy, Return Policy, and Shipping Policy, constitute the entire agreement between you and The Dog Enrichment Co.
Contact for Terms Questions
If you have any questions about these Terms and Conditions, please contact us at: