Privacy policy

Our Commitment to Your Privacy

At The Dog Enrichment Co, we take your privacy seriously. We understand that you're trusting us with your personal information, and we're committed to protecting it. This privacy policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

Personal Information

When you place an order or create an account with us, we collect:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

Payment Information

We collect payment details necessary to process your transaction. However, sensitive payment information such as full credit card numbers is processed securely through our payment provider and is never stored on our servers.

Order Information

We maintain records of:

  • Products purchased

  • Order history

  • Dates of transactions

  • Order totals

  • Shipping preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on site

  • Referring website

  • Geographic location (general)

Communications

When you contact us via email, phone, or social media, we keep records of those communications to provide better customer service and improve our operations.

How We Use Your Information

Order Fulfillment

We use your information to process and ship your orders, send order confirmations, provide tracking information, and handle any returns or exchanges.

Customer Service

Your information helps us respond to your questions, resolve issues, and provide the best possible customer experience.

Marketing Communications

With your consent, we may send you:

  • Promotional emails about new products, special offers, and sales

  • Information about products similar to those you've purchased

  • Tips and advice about dog enrichment

  • Newsletters featuring helpful content

You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

Improving Our Service

We analyze customer data to:

  • Understand how customers use our website

  • Improve our product offerings

  • Enhance the shopping experience

  • Identify and fix technical issues

  • Detect and prevent fraud

Legal Requirements

We may use or disclose your information when required by law or to protect our rights, property, or safety, or that of our customers or the public.

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission

  • Secure servers and databases

  • Regular security assessments

  • Restricted access to personal data

  • Staff training on data protection

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Sharing Your Information

We Do Not

  • Sell your personal information to third parties

  • Rent or trade your data with marketers

  • Share your information for others’ promotional purposes

We Share With

  • Shipping carriers to deliver your orders

  • Payment processors to handle transactions securely

  • Email service providers to send order confirmations and marketing emails with your consent

  • Analytics services to understand website usage using anonymized data

  • Legal authorities when required by law or to protect rights and safety

All third parties we work with are required to maintain the confidentiality of your information and use it only for the purposes we specify.

Your Rights and Choices

You have the right to request a copy of the personal information we hold about you.

You can request corrections if any of your information is inaccurate or incomplete.

You may request deletion of your personal information, subject to legal requirements to retain certain data.

You can unsubscribe from marketing emails at any time using the link in our emails or by contacting us.

You can object to certain uses of your information, such as marketing or profiling.

To exercise any of these rights, please contact us at
hello.dogenrichmentco@gmail.com

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser, though disabling cookies may affect website functionality.

Children’s Privacy

Our products are for dogs, but our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page and the Last Updated date will be revised. For significant changes, we will notify you via email or a prominent website notice.

Questions

If you have any questions about this privacy policy or how we handle your data, please contact us at
hello.dogenrichmentco@gmail.com